Shaken, ticked off & sad is where my most recent trip to Taco Bell left me. I haven’t been feeling well at all this weekend, my latest Fibromyalgia flare began late Friday night. I ran to the store today just to grab a few things quickly, and decided to stop at a near by Taco Bell on the way home. I didn’t have The Mister with me, so I quickly jotted down my order, and pulled into the drive thru. There was no one else there so I figured this should be quick and painless.
As I pulled up the attendant began with the usual welcoming spill, I waited until she stopped speaking then politely said, “Hi I’m gonna pull up to the window to place my order.” The attendant said “no”, I’d have to place my order there at the speaker. I then mentioned to her that I am deaf, and would need to place it at the window. She then told me that I either place it at the speaker or come inside. I drove away.
Out of all the chains that I’ve visited over the past 3 1/2 years since my deafness, I have NEVER had someone refuse to take my order. When I’m alone, or even just with the kids, it helps a great deal to be able to read the lips of the attendant as they take my order. I don’t need a loud volume, I need clarity and lip reading along with my hearing aid is how I get it. My first ASL instructor gave me the tip of writing down my order, as this can eliminate the need for order call backs.
Do I feel discriminated against? Absolutely. Hearing customers have the opportunity to use drive thru, why not me. A hearing adult isn’t always going to accompany me, and shouldn’t have to. I AM CAPABLE. I have a chronic pain disorder that is flared up at the time, so coming inside wasn’t gonna happen, and should not have been necessary anyway. I reported the incident to Taco Bell, and will await there reply.